Privacy Policy

Last updated: June 16, 2026.

Introduction

Chipstars Casino (chipstarscasino-uk.com) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when using our services.

We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process your data in accordance with these laws to ensure your rights are upheld while providing you with a secure and enjoyable gaming experience.

Information We Collect

To provide our services, we collect various types of information, which fall into the following categories:

  • Account Information: When you register, we collect your full name, date of birth, residential address, email address, and phone number.
  • Verification Data: To comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) obligations, we may require copies of government-issued identification (e.g, passport, driver’s license) and proof of address (e.g, utility bills).
  • Financial Information: We process details related to your payment methods, including credit/debit card information, e-wallet identifiers, and bank account details used for deposits and withdrawals.
  • Usage Data: We collect technical information regarding your interaction with our website, including IP address, browser type, device information, operating system, and data on how you navigate our platform.
  • Communication Data: Records of your correspondence with our support team via email ([email protected]), live chat, or any other communication channel.
  • Responsible Gambling Data: Information regarding your account settings, deposit limits, self-exclusion history, and any records concerning your gambling behavior.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so, which includes:

  • Contractual Necessity: Processing is necessary for the performance of the contract between you and us (e.g, managing your account and facilitating payments).
  • Legal Obligations: We are required by the UK Gambling Commission and other relevant authorities to verify your identity, prevent fraud, and comply with AML regulations.
  • Legitimate Interests: We use your data to improve our services, ensure the security of our systems, and detect fraudulent activity, provided these interests do not override your fundamental rights.
  • Consent: In certain cases, such as marketing communications, we will ask for your explicit consent.

How We Use Your Information

We use the collected data to:

  • Manage your account and process transactions.
  • Verify your identity and age to ensure you are legally permitted to use our services.
  • Provide customer support and respond to your inquiries.
  • Prevent, detect, and investigate fraudulent or illegal activity.
  • Monitor and support responsible gambling initiatives.
  • Notify you of service updates, promotional offers (where opted-in), and administrative changes.
  • Meet our regulatory and licensing requirements within the United Kingdom.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only under the following circumstances:

  • Service Providers: We engage trusted third-party providers for payment processing, identity verification, website hosting, and analytics. These entities are contractually obligated to protect your data.
  • Legal Requirements: We may disclose your data to law enforcement agencies, regulatory bodies (such as the UK Gambling Commission), or courts if required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party.
  • Fraud Prevention: We may share information with specialized organizations and databases dedicated to the prevention of financial crime.

Data Security

We implement robust technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes the use of SSL encryption, firewalls, and restricted access to our databases. We conduct regular audits to ensure the integrity of our security protocols. Despite our best efforts, no data transmission over the internet can be guaranteed as entirely secure.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Under UK gambling regulations, we are required to keep certain transaction and account records for a minimum period of five to seven years, even after you close your account.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your data, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request the transfer of your data to another organization.
  • Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please contact us at [email protected].

Marketing Communications

If you have opted in to receive marketing communications, we may send you information about promotions, bonuses, and new games. You have the right to withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting our support team at [email protected]. Opting out will not affect your ability to use the casino services.

Cookies

Our website uses cookies to enhance user experience, provide analytical data, and remember your preferences. You can manage your cookie settings through your browser. Please note that disabling certain cookies may impact the functionality of our website.

Responsible Gambling and Third Parties

We take responsible gambling seriously. If you choose to use our self-exclusion tools, your personal details may be shared with relevant self-exclusion registers or bodies as required by the UK Gambling Commission to ensure the effectiveness of your exclusion.

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK’s independent authority set up to uphold information rights.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be notified via our website or via email. We encourage you to review this policy regularly.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to our team:

Email: [email protected].